Customer care service is the vital of any business that wants to prosper.
Customers are the one who helps to grow your your business, share your vision and cherish your ideas.
24 / 7 Support
24/7 support improves issues resolving’ efficiencies by reducing time customers spend to fix problems. Day or night, users can contact support team for just about any kind of assistance they need.
Chat Support is a form of quick messaging where the customer and the agent must both be online at the same time. Chat Support allows for the customer and the agent to communicate via short text messages. It is much more convenient than calls and quicker than tickets.
A support ticket is a technical request from an service-user that is placed within help-desk system. Emails can also be considered as support tickets. It is better to use tickets than a chat in case issue requires deep investigation and automate customer requests.
Technical tasks are part of code-level support.
Its aim is to research, diagnose, troubleshoot and identify solutions to resolve customer issues related to application use, design and configuration.Resolved technical tasks help Development engineers on the analysis of software issues.
Phone support (voice convos) help you to connect with your customers. People often tend to prefer voice communication to any other. Users do not need to type something on order to describe their issue and get some help. It is also important to have a qualified phone support for your brand image
Pick the Best Plan
Customer care service is vital to any business that wants to prosper.
Customers are the one who helps to grow your business, share your vision and cherish your ideas.
Companies outsource Help Desk services through SupportOne so they could focus on their business‘ development
SupportOne is responsible for providing direct support, dispelling misunderstandings and giving comprehensive answers to any questions our customers ask.
Our approach and ability to identify client needs are an integral part of the growth and success of your products.
Working in a tie with tech engineers and focusing primarily on correspondence with clients, we contribute a lot to handling all sorts customer’s requests.
At SupportOne, we hold regular meetings, where managers share experience, conduct severe analysis of relevant issues and assist each other in increasing efficiency. Our company works for results, and each of its members clearly understands that.
Advantages of partnership cooperation
Custom solutions for each partner
Services are provided 24/7
Provision of technical support services
Appointment of a personal manager
Access to analytical and statistical companies
Discount program for partner customers
Services are provided 24/7.
Customization of the price of the provision of joint services
Development of customized statistics.
Receiving regular work reports.
Access to available statistics and analysts.
Pick the Best Plan
- up to 50 tickets
- up to 150 chats
- up to 40 phone sessions
- up to 150 tickets
- up to 400 chats
- up to 100 phone sessions
- up to 250 tickets
- up to 500 chats
- up to 250 phone sessions
- up to 500 tickets
- up to 1500 chats
- up to 400 phone sessions
We also offer you additional services in:
5% from the total sum of purchase
Cross- and up-sales
5% from the total sum of purchase
Ticket pre-sale consultations
Chat pre-sale consultations
Performing custom tasks
6% from the total sum of purchase
Phone pre-sale consultations
Modification of your product’s code
*In case you overlimit your plan, each ticket, chat or phone session will be calculated separately.
How can I make a payment for the services offered by the company?
You can easily make payments for our services through Paypro, our trusted payment gateway partner. Paypro supports a variety of payment methods to suit your convenience.
What payment methods does Paypro support?
Paypro supports a range of payment methods to cater to diverse customer preferences. You can choose from methods like credit card, debit card, online wallets, and more.
What details do I need to provide for making a payment?
To make a payment, you'll need to provide the following details:
- Your payment card number (credit/debit card)
- Select the currency you wish to make the payment in
- Your billing information, including name and address
- Choose the preferred payment method from the options provided
Can I choose my preferred currency for payment?
Yes, you can select the currency in which you'd like to make the payment. Choose the currency that suits you best from the available options.
How do I complete the payment process?
After entering your payment card number, selecting the currency, providing your billing information, and choosing the payment method, you simply need to click the "Submit order" button to finalize the payment.
What happens after I click "Submit order"?
Once you click "Submit order," your payment will be processed through Paypro's secure payment system. You'll receive a confirmation notification once the payment is successfully processed.
Is the payment process secure?
Yes, the payment process is secure. Paypro employs industry-standard security measures to safeguard your payment information and ensure a safe transaction.
Can I review my payment details before finalizing the order?
Absolutely. Before clicking "Submit order," make sure to review the payment details you've entered to ensure accuracy.
What should I do if I encounter any issues during the payment process?
If you face any issues or have questions about the payment process, please don't hesitate to contact our customer support. We're here to assist you and resolve any concerns you may have.
*Feel free to adjust these questions and answers to match your website’s specific payment process and policies. Providing clear and concise information about the payment process can help streamline customer transactions and enhance their overall experience on your website.
Have a questions?
Our team will do everything for you!