Services
24 / 7 Support
24/7 support improves issues resolving’ efficiencies by reducing time customers spend to fix problems. Day or night, users can contact support team for just about any kind of assistance they need.
Chat Support
Chat Support is a form of quick messaging where the customer and the agent must both be online at the same time. Chat Support allows for the customer and the agent to communicate via short text messages. It is much more convenient than calls and quicker than tickets.
Tickets
A support ticket is a technical request from an service-user that is placed within help-desk system. Emails can also be considered as support tickets. It is better to use tickets than a chat in case issue requires deep investigation and automate customer requests.
Technical tasks
Technical tasks are part of code-level support.
Its aim is to research, diagnose, troubleshoot and identify solutions to resolve customer issues related to application use, design and configuration.Resolved technical tasks help Development engineers on the analysis of software issues.
Phone support
Phone support (voice convos) help you to connect with your customers. People often tend to prefer voice communication to any other. Users do not need to type something on order to describe their issue and get some help. It is also important to have a qualified phone support for your brand image
Partners
Customer care service is vital to any business that wants to prosper.
Customers are the one who helps to grow your business, share your vision and cherish your ideas.
Companies outsource Help Desk services through SupportOne so they could focus on their business‘ development
SupportOne is responsible for providing direct support, dispelling misunderstandings and giving comprehensive answers to any questions our customers ask.
Our approach and ability to identify client needs are an integral part of the growth and success of your products.
Working in a tie with tech engineers and focusing primarily on correspondence with clients, we contribute a lot to handling all sorts customer’s requests.
At SupportOne, we hold regular meetings, where managers share experience, conduct severe analysis of relevant issues and assist each other in increasing efficiency. Our company works for results, and each of its members clearly understands that.
Happy Clients
Api2Cart
I have been relying on SupportOne for our business’s customer support needs, and I must say their 24/7 support is truly exceptional. The team is responsive, knowledgeable, and has consistently provided comprehensive answers to our clients’ inquiries. The chat support feature is a game-changer, making issue resolution swift and effective. Our customers have expressed satisfaction with the level of service, and we appreciate SupportOne’s dedication to dispelling misunderstandings promptly. Keep up the excellent work!
Cart2Cart
SupportOne has truly been a reliable partner for our business. The round-the-clock support has been a lifesaver, especially during critical times. The chat support feature has streamlined our communication with clients, making problem-solving quick and efficient. The technical tasks are handled with precision, and the team’s commitment to dispelling misunderstandings has greatly contributed to a positive customer experience. We appreciate the thorough and comprehensive answers provided by SupportOne, making them an invaluable asset to our operations.
Cart2Cart
I wanted to express my appreciation for the exceptional service we’ve received from SupportOne. The team has been instrumental in resolving various client issues through their 24/7 support, efficient handling of tickets, and technical tasks. The direct support provided is not only timely but also accompanied by comprehensive answers that have greatly helped dispel client misunderstandings. Our clients have noticed and commended the level of support they receive. Keep up the fantastic work, SupportOne, and thank you for being a valuable partner in ensuring our clients’ satisfaction.
