Services
24 / 7 Support
24/7 support improves issues resolving’ efficiencies by reducing time customers spend to fix problems. Day or night, users can contact support team for just about any kind of assistance they need.
Chat Support
Chat Support is a form of quick messaging where the customer and the agent must both be online at the same time. Chat Support allows for the customer and the agent to communicate via short text messages. It is much more convenient than calls and quicker than tickets.
Tickets
A support ticket is a technical request from an service-user that is placed within help-desk system. Emails can also be considered as support tickets. It is better to use tickets than a chat in case issue requires deep investigation and automate customer requests.
Technical tasks
Technical tasks are part of code-level support.
Its aim is to research, diagnose, troubleshoot and identify solutions to resolve customer issues related to application use, design and configuration.Resolved technical tasks help Development engineers on the analysis of software issues.
Phone support
Phone support (voice convos) help you to connect with your customers. People often tend to prefer voice communication to any other. Users do not need to type something on order to describe their issue and get some help. It is also important to have a qualified phone support for your brand image
Happy Clients
Data2CRM
Premium service. These guys just rock!
Just amazing through the entire process
Cart2Cart
Great Solution! Excellent Support team which helped to migrate my store data from Mageno to Bigcommerce in No time. Cart2Cart developed an custom solution to which helped me to Migrate my Blog Data too. I will surely use their service on my upcoming projects.
CMS2CMS
Their customer service and communication is outstanding. I’ve never experienced a more professional crew online. I’d like to give special thanks to Oleksander who was my original contact person and Lucy who kept me updated on the progress of the migration and answered all of my questions promptly and courteously.
Thank you everyone for doing a wonderful job!
Cart2Cart
Absolutely first class! This is the second time we have used their services and I have nothing but good words to say. This time around we migrated from Magento 1.9 to Shopify. The first migration was OK but I needed a minor tweak which the support team carried out within minutes of me asking. The second migration is spot on.Thank you thank you! I have no hesitation in recommending them to anyone (and no, I’m not affiliated with them in anyway and would be happy to discuss our experience)
