Customer care service is the vital of any business that wants to prosper.
Customers are the one who helps to grow your your business, share your vision and cherish your ideas.
24 / 7 Support
24/7 support improves issues resolving’ efficiencies by reducing time customers spend to fix problems. Day or night, users can contact support team for just about any kind of assistance they need.
Chat Support is a form of quick messaging where the customer and the agent must both be online at the same time. Chat Support allows for the customer and the agent to communicate via short text messages. It is much more convenient than calls and quicker than tickets.
A support ticket is a technical request from an service-user that is placed within help-desk system. Emails can also be considered as support tickets. It is better to use tickets than a chat in case issue requires deep investigation and automate customer requests.
Technical tasks are part of code-level support.
Its aim is to research, diagnose, troubleshoot and identify solutions to resolve customer issues related to application use, design and configuration.Resolved technical tasks help Development engineers on the analysis of software issues.
Phone support (voice convos) help you to connect with your customers. People often tend to prefer voice communication to any other. Users do not need to type something on order to describe their issue and get some help. It is also important to have a qualified phone support for your brand image
Pick the Best Plan
- 50 tickets
- 150 chats
- 40 phone sessions
- 150 tickets
- 400 chats
- 100 phone sessions
- 250 tickets
- 500 chats
- 250 phone sessions
- 500 tickets
- 1500 chats
- 400 phone sessions
Have a questions?
Our team will do everything for you!