Grow Your Business with our Support team
24/7 support improves issues resolving’ efficiencies by reducing time customers spend to fix problems.
About US!
Customer care service is the vital of any business that wants to prosper.
Customers are the one who helps to grow your your business, share your vision and cherish your ideas.
Services
24 / 7 Support
24/7 support improves issues resolving’ efficiencies by reducing time customers spend to fix problems. Day or night, users can contact support team for just about any kind of assistance they need.
Chat Support
Chat Support is a form of quick messaging where the customer and the agent must both be online at the same time. Chat Support allows for the customer and the agent to communicate via short text messages. It is much more convenient than calls and quicker than tickets.
Tickets
A support ticket is a technical request from an service-user that is placed within help-desk system. Emails can also be considered as support tickets. It is better to use tickets than a chat in case issue requires deep investigation and automate customer requests.
Technical tasks
Technical tasks are part of code-level support.
Its aim is to research, diagnose, troubleshoot and identify solutions to resolve customer issues related to application use, design and configuration.Resolved technical tasks help Development engineers on the analysis of software issues.
Phone support
Phone support (voice convos) help you to connect with your customers. People often tend to prefer voice communication to any other. Users do not need to type something on order to describe their issue and get some help. It is also important to have a qualified phone support for your brand image
Pick the Best Plan
Partners
Customer care service is vital to any business that wants to prosper.
Customers are the one who helps to grow your business, share your vision and cherish your ideas.
Companies outsource Help Desk services through SupportOne so they could focus on their business‘ development
SupportOne is responsible for providing direct support, dispelling misunderstandings and giving comprehensive answers to any questions our customers ask.
Our approach and ability to identify client needs are an integral part of the growth and success of your products.
Working in a tie with tech engineers and focusing primarily on correspondence with clients, we contribute a lot to handling all sorts customer’s requests.
At SupportOne, we hold regular meetings, where managers share experience, conduct severe analysis of relevant issues and assist each other in increasing efficiency. Our company works for results, and each of its members clearly understands that.
Advantages of partnership cooperation
Affiliate partners
Custom solutions for each partner
Services are provided 24/7
Provision of technical support services
Appointment of a personal manager
Access to analytical and statistical companies
Discount program for partner customers
Service partners
Services are provided 24/7.
Customization of the price of the provision of joint services
Sharing statistics.
Development of customized statistics.
Receiving regular work reports.
Access to available statistics and analysts.
Pick the Best Plan
We also offer you additional services in:
Lead-generation
$3/per lead
Account management
5% from the total sum of purchase
Cross- and up-sales
5% from the total sum of purchase
Ticket pre-sale consultations
$7
Chat pre-sale consultations
$2
Performing custom tasks
6% from the total sum of purchase
Phone pre-sale consultations
$5
Modification of your product’s code
$15/per change
*In case you overlimit your plan, each ticket, chat or phone session will be calculated separately.
FAQ
How can I make a payment for the services offered by the company?
You can easily make payments for our services through Paypro, our trusted payment gateway partner. Paypro supports a variety of payment methods to suit your convenience.
What payment methods does Paypro support?
Paypro supports a range of payment methods to cater to diverse customer preferences. You can choose from methods like credit card, debit card, online wallets, and more.
What details do I need to provide for making a payment?
To make a payment, you'll need to provide the following details:
- Your payment card number (credit/debit card)
- Select the currency you wish to make the payment in
- Your billing information, including name and address
- Choose the preferred payment method from the options provided
Can I choose my preferred currency for payment?
Yes, you can select the currency in which you'd like to make the payment. Choose the currency that suits you best from the available options.
How do I complete the payment process?
After entering your payment card number, selecting the currency, providing your billing information, and choosing the payment method, you simply need to click the "Submit order" button to finalize the payment.
What happens after I click "Submit order"?
Once you click "Submit order," your payment will be processed through Paypro's secure payment system. You'll receive a confirmation notification once the payment is successfully processed.
Is the payment process secure?
Yes, the payment process is secure. Paypro employs industry-standard security measures to safeguard your payment information and ensure a safe transaction.
Can I review my payment details before finalizing the order?
Absolutely. Before clicking "Submit order," make sure to review the payment details you've entered to ensure accuracy.
What should I do if I encounter any issues during the payment process?
If you face any issues or have questions about the payment process, please don't hesitate to contact our customer support. We're here to assist you and resolve any concerns you may have.
*Feel free to adjust these questions and answers to match your website’s specific payment process and policies. Providing clear and concise information about the payment process can help streamline customer transactions and enhance their overall experience on your website.
Happy Clients
API2Cart
SupportOne has proven to be a dependable partner for our business. Their round-the-clock support has been crucial, especially during critical periods. The chat support has made communication with clients smooth and efficient, speeding up problem-solving processes. The team handles technical tasks with great accuracy, and their dedication to clarifying misunderstandings has greatly enhanced our customer experience. We value the thorough and detailed responses from SupportOne, making them an essential part of our operations.
Cart2Cart
I’ve been using SupportOne for our company’s customer support, and their 24/7 availability is a standout feature. The team is quick to respond, knowledgeable, and always provides detailed answers to our clients’ questions. The chat support has been a huge benefit, allowing for fast and effective resolution of issues. Our customers have noticed the high level of service, and we appreciate how SupportOne clears up any misunderstandings swiftly. Keep up the great work, SupportOne!
Api2Cart
I have been relying on SupportOne for our business’s customer support needs, and I must say their 24/7 support is truly exceptional. The team is responsive, knowledgeable, and has consistently provided comprehensive answers to our clients’ inquiries. The chat support feature is a game-changer, making issue resolution swift and effective. Our customers have expressed satisfaction with the level of service, and we appreciate SupportOne’s dedication to dispelling misunderstandings promptly. Keep up the excellent work!
Cart2Cart
SupportOne has truly been a reliable partner for our business. The round-the-clock support has been a lifesaver, especially during critical times. The chat support feature has streamlined our communication with clients, making problem-solving quick and efficient. The technical tasks are handled with precision, and the team’s commitment to dispelling misunderstandings has greatly contributed to a positive customer experience. We appreciate the thorough and comprehensive answers provided by SupportOne, making them an invaluable asset to our operations.
Cart2Cart
I wanted to express my appreciation for the exceptional service we’ve received from SupportOne. The team has been instrumental in resolving various client issues through their 24/7 support, efficient handling of tickets, and technical tasks. The direct support provided is not only timely but also accompanied by comprehensive answers that have greatly helped dispel client misunderstandings. Our clients have noticed and commended the level of support they receive. Keep up the fantastic work, SupportOne, and thank you for being a valuable partner in ensuring our clients’ satisfaction.
Have a questions?
Our team will do everything for you!